At Smoke Haven, we strive to ensure your satisfaction with our products. If you are not completely satisfied with your purchase, please review our Refund and Return Policy below.

1. Return Eligibility: You may return unopened and unused products within 30 days of purchase for a full refund. To be eligible for a return, items must be in their original packaging.

2. Non-Returnable Items: Certain items, such as opened tobacco products and personalized items, are non-returnable for health and safety reasons.

3. Return Process: To initiate a return, please contact our customer service team at [insert contact information] to obtain a Return Merchandise Authorization (RMA) number. Include this number with your return shipment.

4. Refunds: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method.

5. Shipping Costs: Shipping costs are non-refundable. You will be responsible for paying for your own shipping costs for returning your item.

6. Exchanges: If you need to exchange an item for the same item, please contact us for assistance.

7. Changes to Policy: We reserve the right to modify this Refund and Return Policy at any time. Any changes will be posted on this page.