Refund and Return Policy

At PlayNest, we want you to be completely satisfied with your purchase. If you are not satisfied, we offer a straightforward refund and return policy.

1. Return Period
You may return any unused and unopened products within 30 days of receiving your order for a full refund. To initiate a return, please contact our customer service team.

2. Refund Process
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain amount of days.

3. Non-Returnable Items
Some items are non-returnable, including:

  • Opened or used toys
  • Personalized items
  • Gift cards

4. Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us.

If you have any questions regarding our refund and return policy, please reach out to our customer service team.