Refund and Return Policy
At WeldCraft, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.
1. Return Period
You have [X] days from the date of receipt to return an item for a full refund. To be eligible for a return, your item must be unused and in the same condition that you received it, with all original packaging and tags.
2. Return Process
To initiate a return, please follow these steps:
- Contact our customer service team at [Customer Service Email] to request a return authorization.
- Pack the item securely in its original packaging.
- Include a copy of your receipt or proof of purchase.
- Ship the item to the address provided by our customer service team.
3. Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
4. Non-Returnable Items
Some items are non-returnable, including:
- Gift cards
- Downloadable software products
- Some health and personal care items
5. Exchanges
If you need to exchange an item for the same item, please contact us at [Customer Service Email].
6. Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
7. Contact Us
If you have any questions about our Refund and Return Policy, please contact us at [Customer Service Email].