Refund and Return Policy
At InflateXpress, we want you to be completely satisfied with your purchase. If you are not satisfied, please review our Refund and Return Policy below.
1. Return Period
You may return most new, unopened items within 30 days of delivery for a full refund. To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging.
2. Return Process
To initiate a return, please contact our customer service team at support@inflatexpress.com to obtain a Return Merchandise Authorization (RMA) number. Include your order number and reason for the return in your request.
3. Refunds
Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain amount of days.
4. Non-Returnable Items
Some items are non-returnable, including custom inflatables and items marked as final sale. Please check the product description for details.
5. Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at support@inflatexpress.com.
7. Contact Us
If you have any questions about our Refund and Return Policy, please reach out to our customer service team at support@inflatexpress.com.