At Grape Haven, we want you to be completely satisfied with your purchase. If you are not satisfied, we offer a straightforward Refund and Return Policy.

1. Eligibility for Returns
You may return items within 14 days of receiving your order. To be eligible for a return, the item must be unopened, in its original packaging, and in the same condition that you received it.

2. Process for Returns
To initiate a return, please contact our customer service team at support@grapehaven.com with your order number and reason for the return. We will provide you with instructions on how to return your item.

3. Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain amount of days.

4. Non-Returnable Items
Some items are non-returnable, including opened bottles of wine and gift cards. Please check the product description for specific return information.

5. Shipping Costs
Shipping costs for returns are the responsibility of the customer unless the return is due to a defective or incorrect item. In such cases, we will cover the return shipping costs.

If you have any questions regarding our Refund and Return Policy, please contact us at support@grapehaven.com.