Your satisfaction is important to us at NovelNest. This Refund and Return Policy outlines the terms under which you may return products purchased from our website.

1. Return Period
You may return any product within [X] days of receiving your order for a full refund or exchange, provided that the product is in its original condition and packaging.

2. How to Initiate a Return
To initiate a return, please follow these steps:

1. Contact our customer service team at [Contact Information] to request a return authorization.
2. Pack the item securely in its original packaging.
3. Include a copy of your receipt or proof of purchase.
4. Ship the item to the address provided by our customer service team.

3. Refund Process
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [X] days.

4. Non-Returnable Items
Some items may be non-returnable, including:

• Gift cards
• Downloadable software products
• Opened or used books

5. Exchanges
If you wish to exchange a product for a different item, please follow the return process and place a new order for the desired item.

If you have any questions regarding our Refund and Return Policy, please contact us at [Contact Information].