Refund and Return Policy

At ZenAura, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied, we offer a straightforward refund and return policy.

1. Return Eligibility
Items can be returned within 30 days of receipt, provided they are in their original condition and packaging. Please ensure that the items are unused and undamaged.

2. Return Process
To initiate a return, please contact our customer service team at support@zenaura.com with your order number and the reason for the return. We will provide you with instructions on how to return your item.

3. Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain amount of days.

4. Non-Refundable Items
Some items may be non-refundable, including gift cards and items marked as final sale. Please check the product description for details.

5. Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

We appreciate your understanding and are here to assist you with any questions regarding our refund and return policy.