Refund and Return Policy

At Carpet Haven, we want you to be completely satisfied with your purchase. If you are not satisfied, we offer a straightforward return and refund policy.

1. Return Period
You may return any unused and unopened items within 30 days of receiving your order for a full refund. Items must be in their original packaging and condition.

2. How to Initiate a Return
To initiate a return, please contact our customer service team at support@carpathaven.com with your order number and the reason for the return. We will provide you with a return shipping label.

3. Refund Process
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

4. Non-Returnable Items
Some items are non-returnable, including custom orders and clearance items. Please check the product description for details.