At Craftopia, we want you to be completely satisfied with your purchase. If you are not satisfied, please review our Refund and Return Policy below.

1. Return Eligibility
Items can be returned within 30 days of receipt, provided they are unused, in their original packaging, and accompanied by a receipt or proof of purchase.

2. How to Initiate a Return
To initiate a return, please contact our customer service team at support@craftopia.com with your order number and reason for the return. We will provide you with instructions on how to return your item.

3. Refund Process
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.

4. Non-Refundable Items
Some items may be non-refundable, including gift cards and downloadable products. Please check the product description for details.

5. Shipping Costs
Shipping costs for returns are the responsibility of the customer unless the return is due to a defect or error on our part. In such cases, we will cover the return shipping costs.

We appreciate your understanding and support. If you have any questions regarding our Refund and Return Policy, please contact us.