Refund and Return Policy

At Herb Haven, we want you to be completely satisfied with your purchase. If you are not satisfied, please review our Refund and Return Policy below.

1. Return Eligibility
Products can be returned within 30 days of purchase if they are unopened and in their original packaging. To initiate a return, please contact our customer service team.

2. Refund Process
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

3. Non-Refundable Items
Some items are non-refundable, including opened herbal teas and any products that have been used or damaged.

4. Shipping Costs
Shipping costs for returns are the responsibility of the customer unless the return is due to a defect or error on our part.

5. Exchanges
If you would like to exchange a product for a different item, please contact us to discuss your options.

6. Contact Us
If you have any questions about our Refund and Return Policy, please reach out to our customer service team at support@herbhaven.com.