At NovelNest, we want you to be completely satisfied with your purchase. If you are not satisfied, please review our Refund and Return Policy below.

1. Return Eligibility: You may return items within 30 days of receipt for a full refund, provided they are in their original condition and packaging. Certain items, such as signed copies or limited editions, may be non-returnable.

2. Return Process: To initiate a return, please contact our customer service team at [insert contact information] to obtain a Return Authorization Number. Include this number with your return shipment.

3. Refunds: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.

4. Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to an error on our part.

5. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will provide instructions for returning the item and will cover the return shipping costs.

6. Exchanges: We do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order.

7. Contact Us: For any questions regarding returns or refunds, please reach out to our customer service team at [insert contact information].