Refund and Return Policy

At EcoThreads, we want you to be completely satisfied with your purchase. If you are not satisfied, we offer a straightforward return and refund policy.

1. Return Period:
You may return items within 30 days of receiving your order for a full refund or exchange. Items must be in their original condition, unworn, and with all tags attached.

2. How to Initiate a Return:
To initiate a return, please contact our customer service team at support@ecothreads.com with your order number and the reason for the return. We will provide you with instructions on how to return your item.

3. Refund Process:
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain amount of days.

4. Non-Returnable Items:
Some items may be non-returnable, including items marked as final sale or items that have been altered or customized.

5. Shipping Costs:
Shipping costs for returns are the responsibility of the customer unless the return is due to a defect or error on our part.

If you have any questions regarding our return policy, please feel free to reach out to us.