At Eternal Vows, we want you to be completely satisfied with your purchase. If you are not satisfied, please review our Refund and Return Policy below.

1. Return Eligibility
Items may be returned within 30 days of receipt, provided they are in their original condition, unworn, and with all tags attached. Custom orders and final sale items are not eligible for return.

2. Return Process
To initiate a return, please contact our customer service team at [insert contact information] to obtain a Return Authorization Number (RAN). Include your order number and the reason for the return.

3. Shipping Costs
Customers are responsible for return shipping costs unless the return is due to an error on our part. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75.

4. Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain amount of days.

5. Exchanges
If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.

6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receipt. We will provide instructions for returning the item and will cover the shipping costs for the return.

7. Contact Us
For any questions regarding returns or refunds, please contact our customer service team at [insert contact information].